MostPlay Terms and Conditions — Know Your Rights and Responsibilities

By accessing, registering on, or using any part of the MostPlay platform — including the website at mostplay.plus and any associated mobile-browser interfaces — you confirm that you have read, understood and agree to be bound by these Terms and Conditions in their entirety. These terms constitute a legally binding agreement between you (the player) and MostPlay.

If you do not agree to any part of these terms, you must not use the MostPlay platform and should close your account immediately if one has already been created. Continued use of MostPlay following any update to these terms constitutes your acceptance of the revised version.

MostPlay reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, registered players will be notified by email or in-platform notification. The most current version of these terms is always available on this page with the date of last update clearly indicated.

To open and maintain a MostPlay account and to participate in any betting, gaming or promotional activity on the platform, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age. MostPlay does not permit anyone under 18 to register or play, and we actively verify age as part of our account verification process.
• You must be accessing MostPlay from a jurisdiction where online betting and gaming is not prohibited under applicable local laws. It is your sole responsibility to determine whether your use of MostPlay is lawful in your jurisdiction.
• You must not be subject to any self-exclusion agreement or regulatory restriction that prohibits your participation in online gambling.
• You must be registering for personal, recreational use only. MostPlay accounts may not be used for commercial purposes or on behalf of a third party.
• You must provide accurate, complete and up-to-date personal information during registration and keep that information current throughout your use of the platform.

Each individual may hold only one MostPlay account. Creating multiple accounts — whether under the same name, different names, shared device, or shared IP address — is strictly prohibited and will result in permanent suspension of all associated accounts. Any balances held across duplicate accounts may be confiscated.

During registration, you are required to provide your real full name, a valid mobile number, and a date of birth. MostPlay uses this information to verify your identity, process payments, and communicate with you about your account. You agree to keep this information accurate and to update it promptly if anything changes.

You are solely responsible for maintaining the confidentiality of your account password. MostPlay will not be held liable for any losses or damages resulting from unauthorised access to your account that occurs due to your failure to safeguard your login credentials. If you suspect that your account has been compromised, contact MostPlay support immediately.

Account sharing is not permitted. Your MostPlay account is personal to you and must not be accessed or used by any other person, including family members. If we detect patterns suggesting account sharing, the account will be reviewed and may be suspended pending investigation.

All transactions on MostPlay are processed exclusively in Pakistani Rupees (PKR). There are no currency conversion fees applied to deposits or withdrawals — what you deposit is what arrives in your account balance, and what you withdraw is what lands in your nominated payment method.

Withdrawals will only be processed to the same payment method used to make the original deposit. MostPlay does not process withdrawals to third-party accounts or to payment methods not previously used for a deposit into your account.

MostPlay reserves the right to request identity verification documents before processing any withdrawal. Withdrawal requests submitted without satisfying outstanding KYC requirements will be held until those requirements are met. This is a standard anti-money laundering procedure that MostPlay applies consistently to all accounts.

All bets placed on MostPlay are subject to the specific rules of the product or market being wagered on, in addition to these general terms. Product-specific rules are available within each section of the platform. In the event of any conflict between product-specific rules and these general terms, the product-specific rules take precedence for that specific product.

Bets are only valid when they have been accepted and confirmed by MostPlay's system. A bet is considered confirmed when a bet reference number has been generated and displayed to you on screen. MostPlay is not responsible for bets that were not received, were interrupted by a network or connectivity issue on your end, or that were placed using incorrect information.

• MostPlay reserves the right to void any bet that was placed using odds or market information that was published erroneously, whether due to a technical error, data feed failure, or human error.
• Bets placed on markets that have been suspended at the time of placement will be void, regardless of the eventual outcome.
• In-play (live) bets are subject to potential delays caused by live data transmission. MostPlay will apply standard industry practices in determining the validity of in-play bets relative to the actual moment an event occurs.
• MostPlay reserves the right to impose maximum bet limits on any account at any time, at its discretion.
• If an event is cancelled, postponed, or abandoned before completion, MostPlay will settle bets according to the specific rules applicable to that sport or market category.

MostPlay offers various bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific terms attached to each individual offer, which are displayed at the time the bonus is offered. The general bonus rules below apply to all offers unless a specific offer states otherwise.

• Bonuses are intended for personal use only. Claiming bonuses through multiple accounts or in coordination with other players to exploit offer terms is strictly prohibited.
• Wagering requirements must be completed in full before any bonus-derived funds can be withdrawn. The standard wagering requirement for the welcome bonus is 30x the bonus amount.
• Wagering requirements must be met within the promotional period stated on the offer. Bonus funds that expire before wagering requirements are completed will be removed from the account without replacement.
• Certain game types may contribute differently toward wagering requirements — for example, slots may contribute 100% while live table games may contribute 10%. The contribution rate for each product category is stated on the relevant offer page.
• MostPlay reserves the right to withdraw any bonus offer at any time and to cancel any bonus that has been claimed in violation of these terms.
• Free bets and free spins are non-cashable and are provided for entertainment only. Only winnings generated from free bets or free spins are eligible for withdrawal, subject to applicable wagering requirements.

MostPlay is committed to promoting responsible gaming across its entire player base. We believe that gambling should be a form of entertainment, not a financial strategy or coping mechanism. We actively provide tools to help players stay in control of their gaming behaviour.

The following responsible gaming tools are available to all MostPlay account holders at no charge:

• Deposit Limits: Set daily, weekly or monthly deposit caps. Once set, limits cannot be increased immediately — a cooling-off period of 24 hours applies to any request to raise an existing limit.
• Session Time Reminders: Configure alerts that notify you when a session has exceeded a duration you specify.
• Self-Exclusion: Request a temporary (30-day minimum) or permanent exclusion from all MostPlay products. During exclusion, your account will be suspended and all marketing communications will cease.
• Reality Checks: Periodic pop-up notifications showing your net session result and time spent, available in the account settings.

MostPlay trains its customer support team to identify indicators of problem gambling behaviour and to respond appropriately. If our support team reaches out to you with information about responsible gaming tools, this is done in good faith and out of genuine concern — not as a commercial action.

MostPlay maintains a zero-tolerance policy toward fraud, match-fixing, collusion, and any form of conduct designed to gain an unfair advantage on the platform. The following activities are strictly prohibited and will result in immediate account suspension, forfeiture of balances, and where appropriate, reporting to relevant authorities:

• Using automated software, bots, or scripts to place bets or interact with the platform.
• Exploiting software errors, glitches, or technical faults for financial gain. Any winnings accumulated through known exploits will be voided.
• Placing bets using information obtained through corrupt or illegal means — including insider information related to match outcomes, team selection, or player injuries.
• Engaging in any form of money laundering through the platform, including depositing funds from illegal sources and withdrawing them as gambling winnings.
• Providing false or misleading information during registration or identity verification.
• Transferring funds between MostPlay accounts or facilitating third-party use of your account.
• Making fraudulent payment claims, initiating unauthorised chargebacks, or disputing legitimate transactions.

MostPlay employs fraud detection systems that monitor account activity in real time. Unusual patterns — including abnormal winning rates, systematic exploitation of promotions, or suspicious deposit and withdrawal behaviour — will trigger a manual review. Accounts under review may have withdrawals temporarily held while the investigation is conducted.

All content on the MostPlay platform — including but not limited to the MostPlay brand name, logo, website design, graphics, text, software, data feeds, odds compilations, and game interfaces — is the property of MostPlay or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the MostPlay platform for personal, non-commercial purposes only. This licence does not permit you to:

• Copy, reproduce, distribute or publish any MostPlay content without prior written consent.
• Use any MostPlay branding, logos or trademarks in any manner that suggests endorsement or affiliation.
• Scrape, harvest or extract data from the MostPlay platform by automated or manual means.
• Reverse engineer, decompile or attempt to extract source code from any part of the MostPlay platform.

MostPlay collects, processes and stores personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions and should be read alongside them. By creating a MostPlay account, you consent to the collection and use of your personal information as described in the Privacy Policy.

Personal data collected during registration and account use includes your name, mobile number, date of birth, payment method details, and betting history. This data is used to operate your account, process transactions, comply with regulatory requirements, and — where you have opted in — to send you promotional communications about MostPlay offers.

MostPlay will never sell your personal data to third parties. Data is shared only with payment processors, identity verification services, and regulatory bodies as required by applicable law. All data transmissions on the MostPlay platform are encrypted using 256-bit SSL.

MostPlay provides its platform on an "as available" basis and makes no warranty that the service will be uninterrupted, error-free or free from technical faults at all times. While we maintain a 99.6% uptime target and invest significantly in platform reliability, we cannot guarantee continuous access.

To the maximum extent permitted by applicable law, MostPlay's total liability to you for any loss or damage arising from your use of the platform — whether in contract, tort, or otherwise — shall not exceed the total amount of deposits made by you in the 12 months preceding the event giving rise to the claim.

• MostPlay is not liable for losses caused by factors outside its reasonable control, including telecommunications failures, internet service interruptions, force majeure events, or regulatory actions.
• MostPlay is not liable for any indirect, consequential, or punitive losses arising from your use of or inability to use the platform.
• MostPlay is not liable for the accuracy of sports data, scores, or statistics provided by third-party data feeds, though we take reasonable steps to ensure accuracy.

MostPlay reserves the right to suspend or permanently close any account at its discretion. Common grounds for suspension or closure include, but are not limited to:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity verification within a reasonable timeframe.
• Suspected fraud, money laundering, or match-fixing activity.
• Repeated violation of responsible gaming guidelines following formal warnings.
• Self-exclusion request by the account holder.
• Account inactivity — accounts with no login or transaction activity for 12 consecutive months may be classified as dormant. Dormant account balances will be preserved for a period of 24 months before any administrative deduction is applied.

Where an account is closed due to a breach of these terms, MostPlay may withhold any balance on the account pending investigation. If the investigation confirms a breach, MostPlay reserves the right to forfeit some or all of the account balance. Where no breach is confirmed, the balance will be returned via the player's registered payment method.

Players who wish to voluntarily close their MostPlay account should contact customer support. Voluntary closures will be processed promptly, with any remaining verified balance paid out to the player's registered payment method within 5 business days.

MostPlay may amend these Terms and Conditions at any time. When amendments are made, the updated version will be published on this page with a revised "last updated" date. For material changes that affect player rights or obligations in a significant way, MostPlay will provide prior notice to registered players via email or in-platform notification, typically 7 days before the changes take effect.

Your continued use of the MostPlay platform after the effective date of any amendment constitutes your acceptance of the updated terms. If you do not accept any amendment, you should cease using the platform and contact support to arrange account closure and withdrawal of any remaining balance.

MostPlay maintains an archive of previous versions of these terms. If you need to refer to a previous version — for example, in connection with a dispute that arose before a particular amendment — please contact our support team and we will provide the relevant historical version.

If you have any questions about these Terms and Conditions, or if you wish to raise a complaint or dispute relating to your MostPlay account, please contact our customer support team in the first instance. We aim to respond to all queries within 24 hours and to resolve complaints within 5 business days.

MostPlay operates a formal dispute resolution process. If you are not satisfied with the outcome of an initial complaint, you may request escalation to a senior member of our player experience team. We will document all stages of the process and provide a final written response.

These Terms and Conditions are governed by and construed in accordance with applicable law. Any disputes that cannot be resolved through our internal complaint process shall be subject to the exclusive jurisdiction of the relevant competent courts.